Terms and Conditions for:

WEBSITE TERMS AND CONDITIONS

rehealth.co.za

Effective Date: 26 March 2026

1. Introduction

These Terms and Conditions govern your access to and use of the rehealth.co.za website, including all content, tools, comparison features, newsletters, and the Healthcare Professional Directory (collectively, the “Website”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Website immediately.

2. Definitions

  1. “rehealth” means rehealth.co.za, a healthcare comparison and advisory platform operated in South Africa.
  2. “Website” means the website located at www.rehealth.co.za, including all pages, content, tools, and services accessible thereon.
  3. “Content” means all text, articles, blog posts, guides, comparison tables, data, images, videos, tools, calculators, and other materials published on the Website.
  4. “User” or “you” means any individual who accesses or uses the Website.

3. Informational Purposes Only — No Advice

  1. All Content on the Website is provided for general informational and educational purposes only.
  2. Nothing on the Website constitutes, or is intended to constitute, medical advice, financial advice, insurance advice, legal advice, or any other form of professional advice.
  3. The Content does not replace, and should not be used as a substitute for, independent professional advice from a qualified healthcare provider, financial adviser, insurance broker, or other licensed professional.
  4. Any decisions you make based on information found on the Website are made entirely at your own risk and discretion. rehealth accepts no responsibility for any actions taken or not taken as a result of information on the Website.
  5. Comparison information, benefit summaries, and plan details are presented as general guides. While rehealth endeavours to ensure accuracy, such information may not reflect the most current terms offered by medical aid schemes or insurers. You must always verify plan details directly with the relevant provider before making any decisions.

4. Accuracy of Content

  1. rehealth makes every reasonable effort to ensure that the Content on the Website is accurate, complete, and current. However, rehealth does not warrant or guarantee the accuracy, reliability, completeness, or timeliness of any Content.
  2. The Website may contain errors, omissions, inaccuracies, or outdated information. rehealth expressly disclaims any liability for errors or omissions in the Content, whether arising from negligence or otherwise.
  3. Medical aid scheme benefits, premiums, rules, and network arrangements are subject to change by the relevant scheme or insurer at any time. rehealth is not responsible for changes that have not yet been reflected on the Website.
  4. Third-party content, including information provided by listed healthcare professionals, advertisers, or external contributors, has not been independently verified by rehealth. rehealth accepts no responsibility for the accuracy of third-party content.

5. Healthcare Professional Directory

  1. The Healthcare Professional Directory is provided as a convenience to help users locate healthcare providers. Inclusion in the Directory does not constitute an endorsement, recommendation, or guarantee by rehealth of any listed professional.
  2. rehealth does not verify the qualifications, registration status, competence, or suitability of any listed professional, and accepts no liability for the services provided by any professional found through the Directory.
  3. You are solely responsible for conducting your own due diligence before engaging any healthcare professional, including verifying their registration with the relevant professional council (e.g. HPCSA, SANC).

6. Newsletter and Communications

  1. By subscribing to any rehealth newsletter (including The Daily Shift), you consent to receiving regular email communications from rehealth.
  2. Newsletter content is provided for informational and educational purposes only and is subject to the same disclaimers set out in these Terms.
  3. You may unsubscribe from any newsletter at any time by using the unsubscribe link provided in each email.

7. Intellectual Property

  1. All Content, design, branding, logos, and materials on the Website are the intellectual property of rehealth and are protected by applicable copyright, trademark, and intellectual property laws.
  2. You may not reproduce, distribute, modify, copy, republish, or create derivative works from any Content on the Website without the prior written consent of rehealth.
  3. You may share links to Website pages for non-commercial purposes, provided that you do not frame the Website or present rehealth Content as your own.

8. Third-Party Links and Resources

  1. The Website may contain links to third-party websites, products, or services. These links are provided for convenience only and do not imply endorsement or approval by rehealth.
  2. rehealth has no control over and accepts no responsibility for the content, accuracy, privacy practices, or availability of third-party websites.
  3. Your use of any third-party website is at your own risk and subject to the terms and conditions of that website.

9. Limitation of Liability

  1. To the fullest extent permitted by South African law, rehealth, its owners, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of, or inability to use, the Website.
  2. Without limiting the generality of the above, rehealth shall not be liable for any loss or damage arising from reliance on any Content on the Website, errors, omissions, or inaccuracies in the Content, the unavailability or interruption of the Website, any actions taken by you based on information on the Website, or any interaction between you and a healthcare professional found through the Directory.

10. Indemnification

You agree to indemnify, defend, and hold harmless rehealth, its owners, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from your use of the Website, your breach of these Terms, or your violation of any applicable law or third-party rights.

11. Privacy

  1. rehealth collects and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
  2. By using the Website, you consent to the collection of non-personal usage data (such as page views, browser type, and referring URLs) for the purposes of improving the Website and understanding user behaviour.
  3. Where you voluntarily provide personal information (such as subscribing to a newsletter or submitting an enquiry), your information will be used only for the purpose for which it was provided and will not be shared with third parties without your consent, unless required by law.
  4. For full details on how rehealth handles personal information, please refer to the rehealth Privacy Policy [insert link or note: to be published separately].

12. Acceptable Use

You agree not to:

  1. Use the Website for any unlawful purpose or in violation of any applicable law;
  2. Attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems;
  3. Scrape, crawl, or use automated tools to extract Content from the Website without prior written consent;
  4. Reproduce, republish, or redistribute Website Content for commercial purposes without prior written consent;
  5. Introduce any viruses, malware, or other harmful code to the Website.

13. Website Availability

rehealth does not guarantee that the Website will be available at all times or without interruption. The Website may be temporarily unavailable due to maintenance, updates, or circumstances beyond rehealth’s control. rehealth shall not be liable for any loss arising from Website downtime.

14. Amendments

rehealth reserves the right to amend these Terms at any time. The most current version will be published on the Website with the effective date noted. Your continued use of the Website after any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

15. Governing Law and Dispute Resolution

  1. These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.
  2. Any dispute arising from or in connection with these Terms or your use of the Website shall first be referred to mediation. If the dispute is not resolved through mediation within 30 (thirty) days, it shall be referred to arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).
  3. The arbitration shall take place in Pretoria, Gauteng, and shall be conducted in English.
  4. Nothing in this clause prevents either party from approaching a court of competent jurisdiction for urgent interim relief.

16. General Provisions

  1. These Terms constitute the entire agreement between you and rehealth regarding your use of the Website.
  2. No failure or delay by rehealth in exercising any right under these Terms shall operate as a waiver of that right.
  3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  4. rehealth may assign or transfer its rights under these Terms without prior notice. You may not assign your rights without the prior written consent of rehealth.

Contact

For any queries regarding these Terms, please contact rehealth at:

Email: admin@rehealth.co.za
Website: www.rehealth.co.za

TERMS AND CONDITIONS: HEALTH DIRECTORY

Healthcare Professional Directory

Effective Date: [Insert Date]

1. Definitions

In these Terms and Conditions, unless the context indicates otherwise:

  1. “rehealth” means rehealth.co.za, a healthcare comparison and advisory platform operated in South Africa.
  2. “Directory” means the Healthcare Professional Directory hosted on rehealth.co.za.
  3. “Listed Professional” or “you” means any healthcare professional whose profile appears in the Directory.
  4. “Standard Listing” means a free or basic directory profile.
  5. “Featured Listing” means a paid, enhanced directory profile with additional visibility and services.
  6. “Welcome Video” means a promotional video produced by rehealth for a Featured Listing professional as part of the Featured Listing package.
  7. “Professional Video” means any video content submitted by a Listed Professional for embedding on their directory profile, hosted on a third-party platform (such as YouTube) that supports embedding on external websites.
  8. “Embed” or “Embedding” means the display of video content on the Directory by means of a shared link or embed code, where the video remains hosted on the originating third-party platform.

2. Acceptance of Terms

By claiming, editing, or maintaining a listing in the Directory, you agree to be bound by these Terms and Conditions. If you do not agree, you must request removal of your listing by contacting rehealth in writing.

3. Listing Types and Services

3.1 Standard Listing

A Standard Listing includes a basic profile in the Directory displaying your name, practice details, specialisation, and contact information. Standard Listings are provided at no charge and are subject to these Terms.

3.2 Featured Listing

A Featured Listing is a paid, enhanced profile that includes increased visibility within the Directory and a Welcome Video produced by rehealth. Additional video production services may be requested at an extra charge, subject to a separate quotation.

4. Profile Information and Accuracy

  1. You are solely responsible for the accuracy, completeness, and currency of all information displayed on your profile.
  2. You warrant that all information provided is true, accurate, and not misleading.
  3. You must hold all professional registrations, licences, and qualifications claimed in your profile and must update your listing promptly if your registration status changes.
  4. rehealth reserves the right to remove, suspend, or amend any listing that contains inaccurate, misleading, or inappropriate content, without prior notice.

5. Video Content

5.1 Welcome Videos (Produced by rehealth)

  1. Welcome Videos produced by rehealth as part of a Featured Listing package are and remain the exclusive intellectual property of rehealth.
  2. rehealth grants you a non-exclusive, non-transferable licence to use your Welcome Video for your own professional marketing purposes for the duration of your Featured Listing.
  3. You may not edit, alter, or modify the Welcome Video without the prior written consent of rehealth.
  4. Should your Featured Listing be cancelled or downgraded, your licence to use the Welcome Video shall terminate, and rehealth retains all rights to the video.

5.2 Additional Videos (Produced by rehealth)

Any additional videos produced by rehealth at your request and at an additional charge are and remain the intellectual property of rehealth, subject to the same terms as Welcome Videos unless otherwise agreed in writing.

5.3 Professional Videos (Submitted by You)

  1. Professional Videos are not uploaded directly to the Directory. You must host your video on a third-party platform that supports embedding on external websites (e.g. YouTube, Vimeo) and provide rehealth with the shared link or embed code.
  2. Videos submitted by you remain your intellectual property and you retain copyright in such videos.
  3. By submitting a video link for embedding on the Directory, you grant rehealth a non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, distribute, display, and adapt your video content for marketing and promotional purposes, including but not limited to repurposing on social media platforms, the rehealth website, newsletters, and any other marketing channels.
  4. You warrant that you have all necessary rights, consents, and permissions to licence the video content, including consent from any individuals appearing in the video.
  5. You are responsible for ensuring that your video remains accessible and publicly available on the hosting platform. rehealth accepts no liability for videos that become unavailable due to removal, privacy changes, or platform restrictions.

5.4 Right to Reject Video Content

rehealth reserves the right, in its sole and absolute discretion, to reject, remove, or decline to embed any video submitted by a Listed Professional, for any reason and without obligation to provide reasons.

6. Intellectual Property

  1. All content, design, branding, and materials on the Directory and the rehealth website are the property of rehealth and are protected by applicable intellectual property laws.
  2. You may not reproduce, copy, or use any rehealth branding, logos, or proprietary content without prior written consent.
  3. You retain ownership of your own professional content (excluding videos produced by rehealth), subject to the licences granted under these Terms.

7. Fees and Payment

  1. Featured Listings are subject to fees as quoted by rehealth at the time of subscription.
  2. Fees are payable in advance for the subscription period agreed upon.
  3. rehealth reserves the right to adjust fees upon reasonable written notice prior to the commencement of any new subscription period.

8. Cancellation and Refunds

  1. You may cancel your Featured Listing subscription by providing rehealth with no less than 30 (thirty) calendar days’ written notice.
  2. Upon cancellation, a refund shall be calculated on a pro-rata basis for the unused portion of the subscription period, less a cancellation fee of 30% (thirty percent) of the total subscription fee for the relevant period.
  3. No refund shall be payable if the cancellation notice period of 30 days is not observed.
  4. Upon cancellation or downgrade, any licence to use videos produced by rehealth shall terminate immediately.

9. Renewal of Featured Listings

  1. Featured Listings do not renew automatically.
  2. rehealth will notify you in advance of the expiry of your Featured Listing subscription period.
  3. Should you elect not to renew, your listing will be downgraded to a Standard Listing at the end of the current subscription period.
  4. rehealth is not liable for any loss of visibility, traffic, or enquiries arising from a downgrade.

10. Limitation of Liability

  1. The Directory is provided on an “as is” basis. rehealth does not warrant that the Directory will be uninterrupted, error-free, or free from harmful components.
  2. rehealth shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Directory or reliance on any information contained therein.
  3. rehealth does not endorse, recommend, or guarantee any Listed Professional and accepts no liability for the quality, safety, or outcomes of any services provided by a Listed Professional.
  4. Your total liability to rehealth under these Terms shall not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless rehealth, its owners, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or related to your listing, your breach of these Terms, your negligence or misconduct, or any third-party claim relating to your professional services.

12. Data Protection and Privacy

  1. rehealth processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
  2. By listing in the Directory, you consent to the collection, processing, and display of your professional contact details, qualifications, and practice information for the purposes of operating the Directory.
  3. rehealth will not share your personal information with third parties except as necessary to operate the Directory, as required by law, or where you have provided explicit consent.
  4. Where you opt in to receive a third-party quotation (for example, malpractice insurance) during the sign-up or listing process, you consent to rehealth sharing your relevant contact information with the applicable third-party provider for the sole purpose of providing you with the requested quotation. rehealth is not responsible for the third party’s use of your information beyond the initial introduction.
  5. You may request access to, correction of, or deletion of your personal information by contacting rehealth in writing.

13. Suspension and Removal

rehealth reserves the right to suspend or remove any listing, without refund, if:

  1. You breach any provision of these Terms;
  2. Your professional registration is suspended, revoked, or lapses;
  3. Your listing contains content that is unlawful, defamatory, discriminatory, or otherwise objectionable;
  4. Continued listing may, in the reasonable opinion of rehealth, cause reputational harm to the Directory or rehealth.

14. Amendments

rehealth may amend these Terms from time to time. You will be notified of material changes via the email address associated with your listing. Continued use of the Directory following notification constitutes acceptance of the amended Terms.

15. Governing Law and Dispute Resolution

  1. These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.
  2. Any dispute arising from or in connection with these Terms shall first be referred to mediation. If the dispute is not resolved through mediation within 30 (thirty) days, it shall be referred to arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).
  3. The arbitration shall take place in Pretoria, Gauteng, and shall be conducted in English.
  4. Nothing in this clause prevents either party from approaching a court of competent jurisdiction for urgent interim relief.

16. General Provisions

  1. These Terms constitute the entire agreement between you and rehealth in respect of your listing in the Directory.
  2. No failure or delay by rehealth in exercising any right under these Terms shall operate as a waiver of that right.
  3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  4. rehealth may assign or transfer its rights and obligations under these Terms without your prior consent. You may not assign your rights without the prior written consent of rehealth.

Contact

For any queries regarding these Terms, please contact rehealth at:

Email: [insert email address]
Website: www.rehealth.co.za

TERMS AND CONDITIONS: HEALTH COVER REVIEW

Medical Aid Review Service

Effective Date: 26 March 2026

1. Introduction

These Terms and Conditions govern your submission of personal and medical aid information to rehealth.co.za (“rehealth”) for the purpose of receiving a medical aid review. By submitting the review form, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Definitions

  1. “rehealth” means rehealth.co.za, an independent healthcare comparison and information platform operated in South Africa.
  2. “Review” means the medical aid review report prepared by rehealth and its brokerage partner based on the information you submit.
  3. “Brokerage Partner” means the licensed medical aid brokerage identified on the rehealth website from time to time, with whom rehealth collaborates to prepare Reviews.
  4. “Personal Information” means all information you submit via the review form, including but not limited to your name, contact details, date of birth, income, current medical aid plan, dependant details, and health or medical history.
  5. “Form” means the online form through which you submit your information to request a Review.

3. Important Notices

3.1 rehealth Is Not a Brokerage or Financial Services Provider

  1. rehealth is an independent information and comparison platform. rehealth is not a registered medical aid broker, financial services provider (FSP), or authorised financial services representative.
  2. The individuals operating rehealth are not authorised to sell, intermediate, or provide advice on medical aid schemes, gap cover, or any other financial product as contemplated in the Financial Advisory and Intermediary Services Act, 2002 (FAIS) or the Medical Schemes Act, 1998.
  3. The Review is prepared in collaboration with rehealth’s Brokerage Partner. However, the Review itself does not constitute a brokerage service, and no broker–client relationship is created between you and either rehealth or its Brokerage Partner by virtue of requesting or receiving a Review.

3.2 No Advice

  1. The Review is provided for general informational and educational purposes only. It does not constitute medical advice, financial advice, insurance advice, or any other form of professional advice.
  2. The Review is based solely on the information you provide and publicly available plan information at the time of preparation. It may not reflect the most current plan terms, benefits, premiums, or network arrangements.
  3. You should not make any decisions regarding your medical aid, gap cover, or healthcare arrangements based solely on the Review. You are encouraged to seek independent professional advice before making any changes to your cover.
  4. rehealth and its Brokerage Partner accept no responsibility for any decisions you make, or fail to make, based on the Review.

3.3 No Compensation

Neither rehealth nor its Brokerage Partner receives any fee, commission, or other compensation for providing the Review. Compensation is only earned if and when you separately and voluntarily submit a formal broker appointment form, and that appointment is accepted by both the Brokerage Partner and the relevant medical aid scheme or gap cover provider. The Review process and any subsequent broker appointment are entirely separate engagements.

4. Your Information

4.1 Accuracy

  1. You are responsible for ensuring that all information submitted via the Form is accurate, complete, and current.
  2. The quality and relevance of the Review depends entirely on the accuracy of the information you provide. rehealth accepts no liability for any inaccuracy in the Review resulting from incomplete or incorrect information submitted by you.

4.2 Sensitive Information

The Form may require you to provide special personal information as defined in the Protection of Personal Information Act, 2013 (POPIA), including health information and medical history. By submitting this information, you provide your explicit consent to the collection and processing of this data for the sole purpose of preparing your Review.

5. Privacy and Data Protection

5.1 Who Has Access to Your Information

  1. Your Personal Information will be shared only between rehealth and its Brokerage Partner for the sole purpose of preparing your Review.
  2. Your Personal Information will not be shared with, sold to, or disclosed to any third party, including medical aid schemes, gap cover providers, insurers, marketers, or any other entity, without your separate, explicit, written consent.
  3. Submitting the review Form does not authorise rehealth or its Brokerage Partner to submit applications, make changes to your medical aid, or contact any third party on your behalf.

5.2 How Your Information Is Used

Your Personal Information is used exclusively for the purpose of preparing and delivering your Review. It will not be used for marketing purposes unless you have separately opted in to receive communications from rehealth (for example, by subscribing to a newsletter).

5.3 Data Retention

  1. Your Personal Information will be retained for a period of 12 (twelve) months from the date of submission, after which it will be securely deleted.
  2. If, within the 12-month period, you engage further with rehealth or its Brokerage Partner (for example, by submitting a broker appointment form), your information may be retained for a longer period in accordance with the terms of that separate engagement.
  3. You may request the early deletion of your Personal Information at any time by contacting rehealth in writing. rehealth will comply with such a request within a reasonable period.

5.4 Data Security

rehealth takes reasonable technical and organisational measures to protect your Personal Information against unauthorised access, loss, destruction, or alteration. However, no method of electronic transmission or storage is completely secure, and rehealth cannot guarantee absolute security.

5.5 Your Rights Under POPIA

In accordance with POPIA, you have the right to request access to the Personal Information rehealth holds about you, request the correction or deletion of your Personal Information, object to the processing of your Personal Information, and lodge a complaint with the Information Regulator if you believe your rights have been infringed.

6. Delivery of Review

  1. The Review will be delivered to you via email in PDF format to the email address you provide on the Form.
  2. rehealth will use reasonable efforts to deliver the Review within a reasonable timeframe, but does not guarantee any specific turnaround time.
  3. rehealth reserves the right to decline to prepare a Review for any reason, including but not limited to incomplete submissions or requests that fall outside the scope of the service.

7. Limitation of Liability

  1. The Review is provided “as is” without any warranty, whether express or implied, including any warranty of accuracy, completeness, fitness for a particular purpose, or suitability for your individual circumstances.
  2. To the fullest extent permitted by South African law, rehealth and its Brokerage Partner shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with the Review, your reliance on the Review, any errors or omissions in the Review, or any decisions made or not made based on the Review.

8. Indemnification

You agree to indemnify, defend, and hold harmless rehealth, its Brokerage Partner, and their respective owners, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or related to your submission of inaccurate or misleading information, your misuse of the Review, or any breach of these Terms.

9. Intellectual Property

  1. The Review, including its format, structure, branding, and design, is the intellectual property of rehealth.
  2. You may use the Review for your own personal, non-commercial purposes. You may not reproduce, distribute, publish, or share the Review publicly without the prior written consent of rehealth.

10. Amendments

rehealth may amend these Terms from time to time. The most current version will be published on the Website. Submissions made after any amendment will be subject to the revised Terms.

11. Governing Law and Dispute Resolution

  1. These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.
  2. Any dispute arising from or in connection with these Terms or the Review shall first be referred to mediation. If the dispute is not resolved through mediation within 30 (thirty) days, it shall be referred to arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).
  3. The arbitration shall take place in Pretoria, Gauteng, and shall be conducted in English.
  4. Nothing in this clause prevents either party from approaching a court of competent jurisdiction for urgent interim relief.

12. General Provisions

  1. These Terms constitute the entire agreement between you and rehealth in respect of the Review service.
  2. No failure or delay by rehealth in exercising any right under these Terms shall operate as a waiver of that right.
  3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact

For any queries regarding these Terms or your Personal Information, please contact rehealth at:

Email: admin@rehealth.co.za
Website: www.rehealth.co.za